Dealing with the Unexpected

The Future Will Reward Clarity and Punish Certainty. 

 Bob Johansen   New Leadership Literacies

These are not easy times.   Leaders wrestle with questions where there are no simple, obvious answers.  In complex environments executives must boldly move from established best practices into new, uncharted territory. They must be curious, experiment and adapt while maintaining alignment with their values. Read more

Knock Down Barriers To Communication

Have you ever given directions to an employee or co-worker and then been surprised to find that the task wasn’t done correctly?


Have you had a discussion in which you were very clear and yet found that the other person didn’t hear what you really said?


Communication is the heart of leadership, building relationships and customer service.   It’s amazing that something that seems so simple on the surface can go wrong so easily.


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