Knock Down Barriers To Communication

Have you ever given directions to an employee or co-worker and then been surprised to find that the task wasn’t done correctly?

 

Have you had a discussion in which you were very clear and yet found that the other person didn’t hear what you really said?

 

Communication is the heart of leadership, building relationships and customer service.   It’s amazing that something that seems so simple on the surface can go wrong so easily.

 

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